30-day money-back guarantee
[Your Legal Business Name] (trading as AcrossAI Tools) offers a 30-day money-back guarantee on Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your initial order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, who acts as Merchant of Record for all our orders. To request a refund:
- Visit paddle.net and look up your order using the email you used at checkout, or
- Contact us via https://acrossai.co.uk and we will help arrange it with Paddle.
Refunds are issued to your original payment method and typically appear within 5–10 business days depending on your bank.
Renewals and cancellations
You can cancel a subscription at any time from your account or via paddle.net. After cancellation you keep Pro access until the end of the period you've already paid for. Renewal charges after the 30-day window are non-refundable as a matter of course, but if you forgot to cancel and have not used Pro features in the new period, contact us — we will consider refund requests on a case-by-case basis.
Chargebacks
Please contact us or Paddle before raising a chargeback — we can almost always resolve issues directly and faster.
Statutory rights
Nothing in this policy limits your statutory rights as a consumer under the laws of your country of residence.
Contact
Questions about a refund? Get in touch via https://acrossai.co.uk.